Shipping & Returns | The Big Salami
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Shipping & Returns

DELIVERY INFORMATION

 

The Big Salami currently dispatches product on a Monday or Tuesday every week. If however, you do need your order urgently, please do not hesitate in calling us so that we can arrange for it to be sent out as a priority for you.

 

We do not however warrant that we will meet a particular delivery date or time as this can sometimes be beyond our control.

 

If you are not home at the time delivery is attempted, a calling card will be left.  It is your responsibility to follow the instructions on the calling card within a reasonable time frame. Instructions will be either to arrange a convenient time for re-delivery or collection from your local post office.

 

A failure to not deliver on-time does not constitute a failure on the part of the Big Salami as we engage the services of delivery partners e.g Australia Post.

 


DELIVERY COSTS 

 

The Big Salami strives to deliver your order securely and reliably, at the lowest possible price. Standard delivery for items within Australia is $10.95 via Aust Post and you will receive your order in approximately 5-7 working days from ordering.

 

Any Australian orders with a value of $100 or more will receive FREE delivery!

 

Delivery times may vary when an item is out of stock or on back order, in any case; we will notify you during our order process of final delivery times and any possible delays.

 

 

RETURNS POLICY DAMAGED OR FAULTY ITEMS ON DELIVERY AUSTRALIA

 

The Big Salami will replace any goods that arrive at their destination faulty or damaged, provided a claim is made within 24 hours from the parcel being delivered and signed for. To confirm the damage we require photographic evidence. Once received, we will arrange for a replacement to be sent out free of charge. In most cases, we will not require the damaged item returned to us, however, we do request that you keep the damaged item until we can confirm that we do not require it to be returned. If we do require the damaged item to be returned, we will cover the cost of its return. Customers are not charged for returning a damaged item to us.

 

In the event of damaged goods, the buyer has the right to demand a full refund (including delivery) or replacement of the goods at the seller’s expense.

 

To notify us of the damage please call us on 0490086482 or email us at thebigsalami@gmail.com

 

Please note that if you do not advise us of damage to the parcel within 24 hours from its delivery, we are unable to assist you further under any circumstance.

 

RETURNS POLICY FOR CHANGE OF MIND OR INCORRECT CHOICE AUSTRALIA

 

For exchanges or returns when it comes to a change of mind or incorrect choice, The Big Salami will happily exchange any undamaged item(s) LESS delivery fee if they are returned to us within 7 days of making your purchase. When returning this to us you must ensure the product and packaging is returned in the same condition as you received it.

 

 

DISCLAIMER

 

The product information contained in this website is provided by The BIG Salami in good faith. The information is believed to be accurate and current at the date the product information was placed on this web site.

 

The Big Salami does not warrant that the web site or any products or services advertised on the web site will be available or guaranteed to meet the customer’s requirements.

 

The Big Salami does not warrant that your access to the network or the information contained in any content will remain error free, or that the network or server that stores and delivers the website and its contents to you will remain free of viruses or other harmful components. The Big Salami does its utmost and employs methods to ensure the integrity, accuracy and security of its website is to the highest industry standard. By accessing the website you agree that The BIG Salami will not be liable as a result of any error, virus or harmful components.

 

Neither The Big Salami nor any employees of The Big Salami make any representation or warranty as to the reliability, accuracy, or completeness of the information contained on this website, and by accessing this website you agree that neither The Big Salami nor any of the employees thereof will be liable for any errors or omissions in the information contained on this website. In ordering products from this website, you accept all responsibility for selecting a product that is suitable for your purposes.